Support + Training : Software Support : Live Remote Assistance

Live Remote Assistance

With our live remote assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. 

You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

  • Please call to coordinate a live representative before submitting the Live Remote Assistance form below. This allows us to assign a support resource to handle your incoming request.
    Ph: (587) 952-8023
    Hours of Operation:
    Monday – Friday
    8:00 am – 5:00 pm (MST)
    Excluding Holidays
Name:
Company Name:
Telephone Number:
Type your question and specify product name in the box below and click the Submit button to proceed.

How it works:

  • Step 1: Call the support line to coordinate your Live Remote Assistance session with a support representative.
  • Step 2: Simply enter your contact information and question or the nature of your problem in the box above. Then click the grey "Submit" button.
  • Step 3: You are prompted to download a small virus-free plug-in which will connect you to a member of our support team.
  • Step 4: Your support representative will chat with you online to obtain the details of the problem.
  • Step 5: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
  • Step 6: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
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